Returns & Exchanges

At Paxton Gate, we want you to be completely satisfied with your purchase of curiosities and natural wonders. If you are not happy with your order, you may return eligible items within 30 days of receipt for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our customer service team via email with your order number and the reason for your return to receive a Return Authorization.

• 2.
  Prepare the Package

  Carefully pack the items in their original packaging, ensuring that fragile specimens and taxidermy are securely cushioned to prevent damage during transit.

• 3.
  Ship the Item

  Affix the provided shipping label or use a trackable shipping service to send the package back to our main gallery address.

• 4.
  Receive Your Refund

  Once our curators inspect the returned items, we will process your refund to the original payment method within 5-7 business days.